Warranty Information

OTS WORLD aims to provide reliable electronic, electrical, IoT, automation, engineering, and other technology products. Where a product is supplied with a warranty, the applicable warranty terms depend on the specific product and the warranty information provided with that product.

This page provides general warranty guidance. Product-specific warranty terms, where published, will take precedence.

1. Product-Specific Warranty

Warranty coverage is not necessarily the same for every product.

Where a product has a defined warranty period or specific warranty terms, those details may be shown on the relevant product page, product documentation, invoice, packaging, or other applicable documentation.

Customers should refer to the applicable product-specific warranty information before raising a warranty request.

2. What the Warranty May Cover

Where applicable, a warranty may cover manufacturing or functional defects arising under normal intended use during the applicable warranty period.

The exact scope of coverage depends on the product and its applicable warranty terms.

3. What May Not Be Covered

Warranty coverage may not apply to issues caused by circumstances such as:

• Physical damage
• Water or liquid damage where the product is not designed or rated for such exposure
• Incorrect electrical connection or voltage
• Reverse polarity or improper power supply
• Improper installation
• Misuse, negligence, or abnormal use
• Unauthorized modification or repair
• Burn damage caused by external electrical conditions
• Damage caused by incompatible accessories or equipment
• Normal wear and tear where applicable
• Cosmetic damage that does not affect functionality
• Any other exclusions specified for the particular product

Product-specific warranty terms may contain additional exclusions.

4. Warranty Request Process

To request warranty assistance:

1. Contact OTS WORLD using the available support/contact channel.
2. Provide the order number or purchase details where available.
3. Provide the product name/model and a description of the issue.
4. Provide photographs, videos, test results, or other information if requested.
5. Follow the instructions provided by OTS WORLD for inspection, troubleshooting, return, repair, or replacement.

Customers should not send a product for warranty service without following the applicable instructions.

5. Verification and Inspection

A warranty request may require verification or inspection of the product.

The product and reported issue may be evaluated to determine whether the problem falls within the applicable warranty conditions.

Additional information or troubleshooting may be requested before a final warranty resolution is determined.

6. Warranty Resolution

Depending on the product and the applicable warranty terms, an approved warranty claim may be resolved through one or more appropriate actions, such as:

• Troubleshooting assistance
• Repair
• Replacement of the product
• Replacement of an affected component
• Another applicable resolution

The available resolution depends on the product, warranty terms, availability, and nature of the issue.

7. Shipping for Warranty Service

Where a product must be returned for inspection, repair, or replacement, shipping instructions and responsibility may depend on the circumstances and applicable warranty terms.

Customers should wait for return instructions before dispatching a product.

8. Unauthorized Repairs and Modifications

Products that have been modified, altered, repaired, or opened by an unauthorized person or service provider may be excluded from warranty coverage where the applicable warranty terms provide for such exclusion.

Customers should contact OTS WORLD before attempting repairs that could affect warranty eligibility.

9. Product Installation and Usage

The product should be installed, configured, and operated according to the applicable product documentation and intended use.

Warranty coverage may be affected by improper installation, incorrect electrical connections, unsuitable operating conditions, or misuse.

For electronic and electrical products, customers should use appropriate voltage, polarity, wiring, protection, and operating conditions according to the product specifications.

10. Warranty and Return/Refund Policy

A warranty claim and a return/refund request may involve different processes.

Please also refer to the Return & Refund Policy where a customer is requesting a return, refund, or replacement rather than warranty service.

11. Product-Specific Terms

Some products may have special warranty requirements or exclusions.

Examples may include electronic modules, development boards, batteries, chargers, assembled systems, custom-built products, repaired products, and other specialized products.

Where product-specific warranty information is provided, that information will apply to the relevant product.

12. Warranty Does Not Guarantee a Particular Outcome

Submission of a warranty request does not automatically mean that the request will be approved.

The final resolution depends on verification of the reported issue and the applicable product warranty terms.

13. Policy Changes

OTS WORLD may update this general Warranty Information from time to time.

The applicable warranty terms for a particular product are determined by the product-specific information that applies to that purchase.

14. Contact

For warranty assistance, please contact OTS WORLD through the support or contact details published on the website.

Please keep your order number, invoice, product details, and relevant evidence available when contacting us.

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